Overview
VeCommerce assists organisations deliver exceptional customer interactions.
The company is a leading supplier of customer service solutions that enable organisations to enhance consumer experience, improve efficiency, increase revenues and improve security and privacy for consumers. We have developed voice self-service solutions since 1997 and today are one of the world's most experienced and successful providers of applications that utilise speech recognition, voice biometrics and other related interaction technologies.
Solutions that 'understand' the caller
VeCommerce voice self-service solutions eliminate long hold times experienced by callers waiting to speak to an available call centre agent. They increase caller satisfaction by removing the need to navigate confusing push-button menus. Our solutions employ the latest speech recognition and communications technology to 'understand' the caller and allow them to simply say what they want – in much the same way they would speak to a call centre agent.
As one of the first organisations in the world to recognise the business benefits in deploying such solutions, our early market focus and technological innovation has rewarded us with a number of industry firsts:
- Instigated the first project to develop an Australia/New Zealand phonetic language model.
- Developed VeBet, the world's first natural language wagering solution to be launched commercially.
- Developed VeCab, our voice self-service taxi booking solution, deployed at a number of taxi companies around the world.
- Developed VeQuote, our voice self-service insurance premium quoting solution has been adopted by a number of organisations.
- Developed VePay, the first voice self-service real-time credit card bill payment system.
- Developed VeSecure, our speaker verification solution, offers the highest level of secure voice communications available today
Patents
VeCommerce has been awarded international patents in the area of using biometric technology, including speaker verification, to both prevent and detect multiple identity fraud over the telephone.
Additionally VeCommerce has international patent protection for betting solutions which permit bettors to place bets on races using voice recognition technology, either on a stand-alone basis or in combination with any other pari-mutuel wagering system of any kind.
Did You Know?
47% of those interviewed in a recent study were uncomfortable providing personal details over the phone to a call centre representative.