Stephen Lewis - GM Business Consulting & Strategic Initiatives

Location

Sydney NSW, Australia

Bio

Stephen Lewis is GM Business Consulting and Strategic Initiatives for VeCommerce.

With a strong background in the speech recognition and call centre industry, he has consulted on the benefits of speech to businesses all around the world. Originally from the UK, Stephen has held key roles at both Alcatel (IVR product architecture) and Philips (product strategy) in Europe.

While at Philips, Stephen was involved in project management, presales and representing Philips on a number of international bodies including Microsoft’s SAPI and Sun’s JSAPI standards committees. Transferred to Australia in early 1999, Stephen was responsible for establishing the local presence, building a local team and partner channel.

At VeCommerce, Stephens’ experience in identifying business drivers for speech recognition across multiple industries is used in ensuring technology solutions fit the clients’ business needs.

Clients he has consulted to include: AAPT, Commonwealth Bank, IAG, Hutchison, Qantas, RACV, Suncorp, Telecom New Zealand, Vodafone Australia, Westpac and Telstra. Stephen holds a degree in Computer Science from Leeds University and a Master of Science from Queens University, Canada.

Did You Know?

In a recent study, 42% of respondents confirmed that biometric voice identification was their preferred identification process.