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Keen to learn more about speech recognition? What is voice biometrics and how can they be used to increase security? How can automated systems improve the customer experience? How is it possible to improve efficiency in call centres?
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Posted by: VeBlogger @ 12/11/2008 4:18:15 PM
A leading insurer answers all their customer service calls with live agents. Is this the right approach?
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Posted by: Ben Morgan @ 4/11/2008 9:58:26 AM
Recently, I got a voicemail from my bank asking me to contact their Anti-fraud team. This is not unusual as they commonly contact customers to query transactions that they believe might be fraudulent.
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Did You Know?
Enhancing security does not compromise on the customer experience.