Input

Description

FTEs ? Full Time Equivalents

Simply enter the number of FTE you currently employ by moving your mouse up and down over the textbox

% Misdirected calls now

Use the slider to set it to the percentage of calls that do not reach the destination the caller needed in the first instance. For example, a caller who has recently purchased a product is directed to sales instead of (after) service.

% Calls requiring Security Check

Use the slider to set it to the percentage of calls that require that the person calling has the authority to transact.

% Potential Self Service

Use the slider to set it to the percentage of calls that could potentially be automated.