Voice Automation for Human Capital and Human Resource Management
Speech recognition and speaker verification deliver customer value through improved convenience and ease of use. Speech can be utilised to support the Human Capital and Human Resources sector of a business.
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Addressing Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) Laws with Voice Biometric
In December 2006, the Australian Parliament passed the Anti-Money Laundering and Counter-Terrorism Financing Act to combat over $11 billion in money laundering and threats to national security. There are a number of obligations on businesses to provide transactional services.
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Achieving Payment Card Industry (PCI) Data Security Compliance for your Organisation
In September 2006, major global credit card companies initiated the Payment Security Industry Data Security Standards (PCI DSS) to ensure that merchants and organisations met their obligations to secure cardholder data. This whitepaper outlines best practice when handling sensitive customer data.
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Call Routing for Large Organisations
A large organisation's inbound call centre represents both a significant cost and business opportunity. An open dialogue call routing delivers greater benefits than human routing and touchtone menu systems focusing on a number of business drivers.
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Voice Biometrics in Financial Services
While the added security of voice biometrics has made a natural fit in the banking industry with current fears around fraud and identity theft, little coverage has been given to its applicability to other areas of the financial services industry. This whitepaper shall discuss this.
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