VeSecure®

Stories regarding the loss or fraudulent acquisition of personal information are rarely out of the headlines. Fraudsters are becoming increasingly savvy and public perception of the situation is worsened by regular occurrences of large organisations and government departments losing millions of personal records.

Individuals are naturally nervous; armed with personal details, fraudsters can gain access to funds from accounts or even commit identity theft, racking up huge debts or committing illegal activities under the stolen identity, unknown to the victim.

VeCommerce is helping organisations worldwide to protect their customers' information through VeSecure^®; a set of voice-enabled caller identification and verification (ID&V) solutions. VeSecure gives organisations the confidence that they are securely authenticating callers, protecting both the customer and organisation.

VeSecure removes the need for call agents to ask the caller ID&V questions and ensures a caller is unable to influence a call agent into giving information to which the caller is not entitled.

Access to caller' personal details can also be restricted to provide protection to the caller and call agent by only allowing access to a customers personal details to call agents that need them.

VeCommerce recognise that each organisation is unique and helps organisation balance risk, customer experience and operational benefits to deliver measurable business outcome.

The VeCommerce VeSecure product is made up of three solution offerings. These are: VeSecure Biometric, VeSecure ID&V and VeSecure.

VeSecure Biometric

Using a customer's unique voice print offers unparalleled combination of security and convenience in confirming a caller's identify in addition to the customer experience and operational benefits that are realised through the removal of pins and passwords and knowledge based questions.

VeSecure ID&V

Acting as a virtual call agent, VeSecure will ask callers ID&V questions to establish and confirm a caller's identify. Providing a consistent, auditable process every time VeSecure brings increased compliance and reduces handling time.

VeSecure

In its simplest form, callers are asked for their identification number (account number for example) and PIN or password. VeSecure analyses the spoken response to confirm or reject a match.

Combined with VeConnect®

Deployed with VeConnect, VeSecure can enable powerful routing and ID&V business rules to tailor a caller's interaction based on why they are calling and who they are.

Did You Know?

In a recent study, 42% of respondents confirmed that biometric voice identification was their preferred identification process.

Solutions